By Lyneka Judkins, CEO at Forward Solutions, LLC
It is often said that employees do not quit companies, they quit supervisors. Even when a company offers the most attractive benefit package with a matching 401(k) plan, wellness incentives, generous PTO, sick, maternity and paternity leave, telecommute opportunities, etc., research is showing that it is not the benefits that most influence an employee’s decision to stay with a company or determines their level of engagement; it is the relationships, especially with their supervisor.
If people must spend half of their waking hours on the job, then they want to do so with people they like and supervisors they trust. If an employee feels they are in a place where they cannot trust the leadership, then they will not be engaged, they will not perform, and ultimately will not contribute to the mission and vision of the company. People are not willing to give their time, efforts, talents, and skills to a leader whom they do not trust will use it for the benefit of the company and the employee.
So how is trust built in order to not only maintain staff, but have them willingly show up each day and want to perform? As a starting point, leaders in organizations must carry themselves as follows:
Trust is not something that can be built overnight, afforded the first day on the job, or given simply because of the leader’s title. It takes time to build trust and requires consistency in the five areas identified in the list above. Establishing trust and building a healthy and positive relationship with employees is one of the more time-consuming responsibilities of a leader’s role, but I argue, it is also one of the most critical and has the greatest return on investment.
By Lyneka Judkins, CEO at Forward Solutions, LLC We have heard it many times, “It…
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Your opening line is so true. I actually left my family business due to a supervisor that I fundamentally did not agree with, and who I knew was not a good fit for the company, but who had been so engrained at that point, and my dad wouldn't listen to reason, so I left to drive home a point. A few years removed, they've finally gotten rid of the cancerous person, and the entire business has improved, haha. Go figure.